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RETURNS/EXCHANGES

EXCHANGES

We're happy to refund or send a replacement if the item received is defective or incorrect size due to company's fault.

To help with this process we ask the customer to send some pictures of the product so we may review.

If quality is the issue is, the customer needs to return the item(s) to receive a full refund.

If you need to exchange or return, send us an email at info@ebbandflowstore.com.

ORDER CANCELLATION


We allow cancellation of orders within 12 hours after placing them.

NOTE: For shoes and sandals we DO NOT accept cancellations and changes, we ship these items immediately.

 

RETURNS

Our policy lasts 60 days. If 60 days have gone by since you receive your purchase, unfortunately we can’t offer you a refund or exchange. However still contact us at info@ebbandflowstore.com, if there is anything wrong at all we want to know and want to fix any issues.

We Love our customers and know how scary online shopping can be, we want all our customers to have a risk free experience, anything needs fixing let us know and we will do our best to fix it! :)

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Please DO NOT send your purchase back to the manufacturer or courier's address.

There are certain situations where only partial refunds are granted.

To return your product, you should mail your product to: 3 Forsyth Crt, Leanyer, Northern Territory, Australia, 0812

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are NON-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

UNDELIVERED PACKAGE

Packages re-directed by our courier due to an incomplete or incorrect address issue, may incur a $10 fee per item for reshipment. Please verify and check carefully your shipping address at checkout, to avoid these kinds of issues.

If your package is determined to be undeliverable, it will be returned to the courier's warehouse then it will be sent back to us. Once we physically receive your package and confirm that it was undeliverable, we will issue a full refund for your order. This will take a bit of time and you will be notified when this happens!


REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ebbandflowstore.com.


 GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING

Due to the coronavirus outbreak, we have been seeing delays, which vary by product or item(s).  We are doing everything we can to get these items to you in a timely manner and have indicated where things are backordered to let you know the delay we foresee. 

We have canned responses and sent out email notifications regarding slight delay of shipments due to COVID19 issue.

Also we have this page available, covid-19-response.

Location
Estimated Shipping Time
United States
1-4 weeks 
Canada, Europe
2-5 weeks
Australia, New Zealand
2-5 weeks
Mexico, Central America, South America, South Africa, Rest of the world
3-6 weeks

 

For any concerns and questions, please contact info@ebbandflowstore.com.